Global Service Center

The Global Service Center Team is a single point of contact for all IT related requests via telephone or e-mail for any Cemex employee in Europe, in order to facilitate their life.

GSC has taken advantage of the Economies of Scale by providing IT helpdesk services for the European CEMEX companies in the following languages: English, German, French, Polish and Hungarian. Our GSC agents speak at least two foreign languages and use it on a daily basis. There are two groups in the GSC department:

IT-GINCO

GSC IT supports the standard PC's and platforms of Cemex, such as Windows XP, Lotus Notes, printing, virus and spy-ware related questions, shared drive access, software installations etc., being the single point of contact in order to facilitate the life of our colleagues. Ginco is a special CEMEX software used in producing concrete, asphalt and aggregates plants. The task is to provide help mostly to batchmen, but also to service agents at the dispatches during their daily work.

SAP

In the SAP team they support SAP moduls in two main area:

The Commercial related SAP moduls, covers the whole business procedure of CEMEX:
Sales => Transportation => Billing

The clients are mainly SAP endusers (CEMEX employees) who may need help because of some system failures, have need for data maintanance/modification or just require some explanations about procedures in SAP in the following fields: sales and distribution, CRM, Accounts Receivable and logistics.

The Backoffice (BO) related moduls are those background processes that are needed for Cemex to run its business smoothly. This ranges from how Cemex is purchasing its goods through financial book keeping to employees claiming their business related travel expenses.

These moduls are: Accounting, Finance, Treasury, Material Management (such as Inventories, Raw Materials and Procurement), Plant Maintenance, Project systems, Fixed Assets and Travel Expenses.